By Booking via our website you are accepting all terms and conditions.
1. Definitions
1.1 When the following words are used in these Terms and Conditions, this is what they will mean:
“Terms”: these terms and conditions.
“Campsite”, “We”, “Us”, “Our”: Dalegarth Campsite, Dalegarth Hall Cottage, Holmrook, CA19 1TF.
“Website”: www.dalegarthcampsite.co.uk
“Booking”: a booking request submitted to us via our Website, email, phone, post or in person.
“Arrival Date”: the date on which your booking commences and you are due to arrive at the site.
“Prices”: the cost of our services as detailed on the Website.
2. Contract
2.1 These Terms and Our price list set out the entire agreement between you and Dalegarth Campsite for the supply of Our services to you. Only these Terms shall apply to Our contract with you.
2.2 Please check that the details in these Terms and your Booking are complete and accurate before you submit your Booking.
2.3 By submitting a Booking you are deemed to have accepted these Terms.
2.4 We reserve the right to change these Terms including terms related to any new policies on the main camping page at any time and any such changes will take effect immediately when posted on the Website, at the Campsite, or otherwise brought to your attention.You are bound to this by booking.
2.5 In addition to these Terms, you must comply with the Rules below.
2.6 If you do not adhere to our Terms and rules or fail to pay for your accommodation, you will be in breach of your contract and will be made to leave.
2.7 A booking can not be made for more than 28 days. No long term lets or seasonal pitches are available.
2.8 These terms and conditions may change at any time and any new conditions or amendments will apply to your booking.
3. Making a Booking
3.1 You can book online.
3.2 Bookings are not transferable to another party.
3.3 When making a booking you agree that you or at least one member of your party is twenty one (21) years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party.
3.4 Advance bookings may at times be subject to minimum stay periods. These vary by season and please refer to Our Website for further details.
3.5 The Campsite is to be used for recreational camping only.
3.6 If you are part of a group booking of 8 people or over, you must phone us before making a booking otherwise you may be refused entry on arrival.
3.7 A booking can be made for camping as holiday accommodation only, for a maximum of 28 days.
3.8 You must be able to provide proof of booking on arrival, either a printed confirmation or a screen shot on a mobile device.
4. Rules
You, together with all members of your party, are required to comply with the following rules:
4.1 We reserve the right of admission. We only accept responsible campers that are considerate to fellow campers/guests and be respectful of the environment.
4.2 All children must be closely supervised by an adult due to moving farm machinery and livestock nearby.
4.3 If you bring a dog, this remains your responsibility at all times, must be on a lead and not left unattended. Dogs are limited to a maximum of two per party and will incur an additional charge, they must be exercised away from the main camping areas. You are responsible for any mess, which should be cleared up and disposed of immediately. You will be asked to put your dog on a lead if it is seen roaming free around the camping area or any other area on the farm.
4.4 There must be no loud or disrupting noise after 22:00 before 08:00.
4.5 The Campsite is a tent only area. All tents must be non-permanent. VW type, small vans are accepted.
4.6 Leave your accommodation as you found it, ie: no litter or damage. You will be liable for any damages or excess cleaning caused to any of our property and will be charged.
4.7 Music players/radios must be kept to a reasonable volume and then switched off by 22:00.
4.8 No fireworks, chinese lanterns, guns or weapons.
4.9 No hen/stag parties or weddings.
4.10 Drunk, disorderly or abusive behaviour will not be tolerated. We reserve the right to ask you to leave should this occur.
4.11 We cannot accept responsibility for your possessions or any personal injury of any kind sustained while on Our land, subject to Section 8 – Liability. You must not stray into fields or buildings around the farm. This is for your own personal safety.
4.12 No pitches are reserved and are allocated on a first come, first serve basis.
4.13 No open fires are allowed. Firepits are permitted if raised off the ground to protect the grass. Fire pits are available to hire for a fee from Dalegarth Campsite.
4.14 You are liable at all times for any fires, BBQs and other activities undertaken around the site. We do not allow open fire of any sort inside your tent/unit due to the high risk of carbon monoxide poisoning.
4.15 Whilst on Our land, you and any members of your party must not enter any buildings apart for the toilet/shower block, or climb over any dry stone walls, fences or barriers.
4.16 Any accidents on Our land must be reported to Dalegarth Campsite or a member of staff so We can log them in Our Accident Book.
4.17 Check in is at 14:00. You must vacate your chosen accommodation by 11:00 on your departure day promptly, unless a late check out has been granted by prior agreement, please ask the site management.
4.18 You must keep to the 5mph speed limit on our farm and site for your own and others safety.
4.19 You must take large items of rubbish away with you i.e. broken, tents, cardboard, chairs etc. Only general food waste and packaging is to be disposed of in our bins. You may be liable to a £40 charge if we end up having to dispose of bulky items.
4.20 We do not offer any sort of storage facility for caravans or tents. If you do leave your property on our site, we will make reasonable attempts to contact you and after 21 days it will be sold and we will take the value of storage costs from the sale.
4.21 You must leave a gap of 6m between all units. This is a legal requirement. You may be asked to move your tent/unit if pitched too close to another. 3m is acceptable for groups.
4.22 .Due to COVID restrictions we are unable to accommodate visitors onsite.
5. Prices
5.1 The prices are based on a nightly rate unless otherwise stated.
5.2 Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time.
5.3 Prices do not include any additional services, features and facilities unless expressly stated.
5.4 Promotions, deals or discounted offers are subject to availability and cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
6. Payment
6.1 Online payment must be made before arrival. If there has been an issue with your payment please contact us before your arrival to make alternative arrangements.
6.2 Non-payment renders your contract with us as invalid and you will be asked to leave the site.
7. Cancellation, refunds and amendments to your booking
7.1 If you want to amend your booking, you must notify us as soon as possible. Subject to availability and the conditions below, amendments to your booking can be made free of charge if you notify Us before the 14 days prior to your Arrival Date. If the amendment increases the price of your booking, the increased amount will be charged
7.2 If you want to amend your booking within the 14 days prior to your Arrival Date, a £20 fee will be charged on top of any price increases as a result of the amendment.
7.3 You may cancel your booking at any time. We do not offer refunds of deposits paid. We offer an amendment policy only (7.1, 7.2 and 7.6).
7.4 The full balance of your booking must be paid in full before pitching.
7.5 A booking can only be amended once.
7.6 No booking amendments will be accepted by Us within the 7 days prior to your Arrival Date.
7.7 We do not accept poor weather as a reason for cancellation/rebooking, unless it is deemed as unsafe and risk to public safety i.e. flooding, hurricanes and other extreme weather conditions in which case you will be contacted and offered an alternative.
8. Liability
Please read this section as it is important that you understand what you are agreeing to.
8.1 Nothing in this section limits or attempts to limit our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude Our liability.
8.2 If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a direct and foreseeable result of Our failure or Our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.
8.3 Where we are responsible for your loss, Our maximum liability shall be no more than to refund the amount paid by you for the holiday.
8.4 As Our Campsite is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by livestock, plants, trees, wildlife or weather. We advise you to have the relevant insurance.
8.5 Should any of the vehicles owned by your party get stuck and require assistance or towing, we shall not be held responsible for any damage caused to the vehicle(s). You should check that your insurance cover will allow secondary towing. There may be a charge for this service of £10.
8.6 We do not accept responsibility for anything that adversely affects your holiday that is outside of Our control. We advise you to have suitable travel insurance.
8.7 These Terms are governed by the laws of England and Wales.
9. GDPR
9.1 Your data is stored securely and is only used with regards to your booking. Your information will never be passed onto a 3rd party. If you receive an email from us and do not wish to be on our mailing list you can opt out at any time. Payment details are not stored or seen by us and are only used for the purpose of you creating a booking through Stripe. We hold a copy of the 2016 GDPR policy which you are welcome to view.